The client needed an AI-powered support agent that could handle the majority of incoming queries without human intervention, while maintaining a high satisfaction rate.
Web App
14-Day Design Sprint: Building an AI Agent That Handles 92% of Support Queries
How we designed an AI agent that resolved 92% of customer support queries in just 14 days.
The Challenge
Our Solution
We ran a focused 14-day design sprint — from user research to high-fidelity prototypes — designing conversational flows, error handling, and escalation paths that felt natural and trustworthy.
Results
The AI agent now handles 92% of support queries autonomously, reducing response times from hours to seconds and cutting support costs by 60%.
